FAQs - WE ANSWER TO YOU
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FREQUENTLY ASKED QUESTIONS ABOUT PLAYERS CLUB
Q. Do I need to join a Players Club?
A. No, simply insert your cruise card card into any machine. After setting up your Player Bank, a profile will be automatically created for you. That’s all it takes. If you are a table player, simply present your cruise card card to the Pit Boss while playing or ask our Casino Manager/Host for further details.details.
Q. Will I get a player card?
A. No, your cruise card is all you need! One card does it all!
Q. What kind of games do you have onboard?
A. Please click here for more information.
Q. How do I earn comps?
A. Comps are extended onboard based on your level of play. Slot players earn Instant Cash Back rewards for the total amount of slot points accumulated on your current cruise. Both slot and table players can receive comps, such as complimentary drinks, spa treatments, logo items, invitations to our Steakhouse, and wine at your dining table, based on your casino play. Ask your casino host onboard for more details.
Q. What is a Player Bank?
A. Your Player Bank allows you to place your winnings in your own personal bank account once you’ve finished playing at the slot machines. You can access your funds to play slots during regular casino hours any time during the cruise. Please be sure to cash out all your winnings at the Cashier’s Cage on the last night of your cruise. Just tell the cage cashier that you’d like to cash out your “player bank.”
Q. How do I earn/claim my Instant Cash Back?
A. Instant cash back rewards are paid in units of $10 for every 1,000 points earned, up to a maximum of $2,500 or 250,000 points. Instant cash back is paid per cruise and only on slots. You must insert your cruise card into the machine’s card reader during play in order to earn points. One point is awarded for every $2.50 of coin-in on regular slots, and one point for every $5.00 of coin-in on video poker games. Your machine will alert you once you have earned Instant Cash Back in the increments of $10. It will then prompt you to use while playing, or your Instant Cash Back will deposited in your Player Bank for use at a later time.
Q. I’m a table player, how do I get rated to earn comps?
A. A table player can be rated when playing at most table games. Just let the Dealer know that you wish to be rated every time you play. You will earn comps based upon your average bet and time played. Play 4 hours of play per day, at an average bet of $20, for your table play to be rated.
Q. Do I get complimentary beverages while playing?
A. We do offer complimentary beverages to players once they’ve reached a certain level of play. Please see the Casino Manager/Host onboard for further details on our “On Us Drink Program” offered on selected Carnival Cruise Ships.
Q. I’ve received an offer in the mail or via e-mail; can I use it on my cruise?
A. Please review the Terms & Conditions of your offer. Offers may only be valid on certain cruise dates booked within a certain time frame. If your planned cruise date does not fall within those booking windows then your offer is not valid for that particular cruise. Multiple offers cannot be combined on any one cruise.
Q. Do you accept cash in the casino?
A. Yes, we do. However, while you can insert cash into our machines, we run on a coin-less system. Therefore, your winnings and outstanding balances must be cashed out from your Player Bank at the Cashier’s Cage. You may also access those funds for continued gaming action at another slot machine. Just don’t forget to cash out the last night of the cruise, as the casino will not be open on debarkation day. Table players can exchange chips for cash directly at the table or at the Cashier’s Cage.
Q. What types of games do you have onboard?
A. It varies by ship, but we offer a variety of slots and table games onboard in each casino. On most ships, you’ll find your favorite slots such as Wheel of Fortune and Wolf Run. You’ll find Blackjack, Roulette, Let It Ride, Caribbean Stud, Three Card Poker and Craps on most ships.
Q. What are your table limits?
A. It varies by table; please call Casino VIP Services for details.
Q. What are your minimum bets on the tables?
A. It varies by table; please call Casino VIP Services for details.
Q. How old do you have to be to gamble onboard?
A. The age to gamble is 18 years of age on Carnival and Holland America Line, it is 21 years of age on Princess Cruises.
Q. Do you have live poker onboard?
A. We offer poker played on the world’s leading state-of-the-art, automated, PokerPro tables. In a PokerPro game, up to 10 players can compete against each other and enjoy the speed and accuracy of an “automated dealer.” To learn more about PokerPro and the wide variety of casino tournaments offered onboard, see your Casino Host.
Q. Do you offer any tournaments onboard?
A. Yes we do. We offer slot, Blackjack and Poker tournaments on nearly all itineraries. Tournament schedules vary from ship to ship. To play in or learn more about any of our tournaments, just stop by the casino and ask for one of our friendly casino hosts. They’ll be happy to help make the most of your casino experience during your cruise.
Q. Can I use my onboard account card to get funds in the casino?
A. Yes, there is no charge at the slot machines for using your onboard account card to access funds. For any transactions completed at a table game, or the cashier’s cage there is a service fee up to 3% each. You can withdraw up to $2,000 per day depending on the cruise line. Please ask the casino staff onboard for further details.
Q. Do you offer credit lines? If so, how can I establish one?
A. Yes, we certainly offer lines of credit. We require that you complete an application at least two weeks prior to your sail date, for a minimum credit line of $2,500. Please complete the credit application here.
Q. If I win, do I have to pay taxes?
A. We are required to file an IRS form W-2G for all slot jackpots of $1,200 or more and for all table game jackpots and payouts where the odds paid are 300 to 1 or higher (e.g. some poker progressives and royal/straight flushes). There is normally no tax withheld on slot jackpots if the winner can provide a valid social security number. If you are unable to provide a valid social security number, however, we are required to withhold taxes at a rate of 29%. All table game payouts subject to tax reporting are also subject to withholding at a rate of 26% (29% if a valid social security number cannot be provided). These tax guidelines are for citizens and permanent residents of the United States only.
Q. Do you provide Win/Loss statements?
A. Yes we do. Click here to fill out the form for a statement.