Question: How do I join the club?
Answer:
You must enroll onboard any one of our member cruise line's ships. Please see the casino host or casino staff to enroll on your next cruise.
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Question: Will I get a membership card?
Answer:
Membership cards will be issued onboard by the casino host or casino staff.
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Question: What is my membership number?
Answer:
Your number will be printed on your membership card once you receive it on board. Membership cards will be distributed on board sometime in the near future.
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Question: How do I earn points?
Answer:
Points can be earned while playing slots on any Carnival Cruise Lines and select Princess Cruises, and Holland America Line vessels. Simply insert your onboard account card in the reader on the machine whenever playing. You must join the club to register and receive any benfits.
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Question: Can I earn points on all ships?
Answer:
Points currently can only be earned while playing slots in the casino on Carnival Cruise Lines, and on select Princess Cruises and Holland America Line vessels.
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Question: What are the points worth?
Answer:
Each point is worth one cent (USD) in Cash Back.
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Question: What is "Cash Out"?
Answer:
"Cash Out" allows you to access funds from your onboard account directly from the slot machine. On some ships you may incur a 3% surcharge on all onboard account debits.
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Question: What is Cash Back?
Answer:
Cash Back is an instant cash reward paid directly to the slot machine every time your earn 1,000 points. Cash Back is issued in $10 units for every 1,000 points earned. Cash Back can be earned up to a maximum of $2,500 (250,000 points) per cruise.
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Question: Can I transfer my points?
Answer:
No. Points are not transferable.
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Question: What is the Player Bank?
Answer:
Player Bank allows you to place your winnings in your own personal bank account once you finished playing at the slot machine and you can access your funds to play at the slot machines any time during the cruise when the casino is open again. You do not have to take coins to the cashier when you have finished playing.
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Question: I lost my card, can I get a replacement?
Answer:
You can replace your membership card on your next cruise. You may have to enroll again just to ensure your details are correct.
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Question: Can I use my card on any ship?
Answer:
Membership is good on any ship of our member lines. Just present your card to the casino.
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Question: Can I use my card to get rated at the tables?
Answer:
Your membership card will identify you to the table personnel. Please ensure you give it to the pit supervisor (pit boss) every time you play. They will advise you of any ratings and benefits you may earn
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Question: Can I use my card to get rated on the slots?
Answer:
Only automated ratings are possible on the slots and currently this is only available on all Carnival Cruise Lines casinos, and select Princess Cruises and Holland America Line vessels. Please ensure you have your onboard account card inserted in the card reader whenever playing to receive accurate ratings.
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Question: How do I establish a line of credit?
Answer:
Go to the
Contact Us
and submit an email to the "Line Of Credit Request". Please include your name, telephone number, email address. Requests must be made a minimum of two to four weeks prior to sailing.
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Question: What games do you have onboard?
Answer:
Please go to the
Casino Games
section on this website for more information about the slots and table games offered.
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Question: Can I use my onboard account to get funds in the casino?
Answer:
Yes, you can use the onboard account card the cruise line gives you to purchase chips or tokens in the casino. There may be a small fee for the service and a limit on the amount of funds you can take per day or per cruise. Please consult the casino staff onboard for details.
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Question: How can I receive a win/loss statement?
Answer:
Go to the
Contact Us
page and send your enquiry to the Ocean Players Club. They will forward a statement directly to you. Please be sure to include your contact details in their entirety.
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Question: If I win do I have to pay any taxes?
Answer:
We are required to file an IRS form W-2G for all slot jackpots of $1,200 or more and for all table game jackpots and payouts where the odds are 300 to 1 or higher (e.g. some poker progressives and royal/straight flushes). There is no tax withholding on slot jackpots (unless the winner fails to provide a valid social security number, in which case we withhold at a rate of 29%). All table game payouts subject to tax reporting are also subject to withholding at a rate of 26% (29% if a valid social security number is not provided). These tax guidelines are for citizens and permanent residents of the United States only.
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Question: Which cruise lines are associated with the Ocean Players Club?
Answer:
All of the member lines of the World's Leading Cruise Lines; Carnival Cruise Lines, Princess Cruises, Holland America Line, Costa Cruises, Cunard Line, The Yachts of Seabourn, P & O Cruise Line, P & O Australia and Ocean Village.
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Question: I received a Carnival Players Club coupon that I can't print?
Answer:
Please be advised you can present your post card to the cashier's cage on board with a photo I.D. and you will still be awarded the mentioned offer as long as you take your cruise before May 1st, 2009.
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Question: Why didn't I also receive the Carnival Players Club coupon?
Answer:
The current postcard promotion recently sent out by Carnival Players Club was sent to a limited group of members based on certain criteria which is only valid for those individuals who were originally sent the postcard. Other e-mail offers will be following soon to all members whose e-mail addresses we have on file.
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